摘要：跨境电商退换货客服英语回答模板(1) 关于退货(2) 关于换货(3) 、客户投诉产品质量有问题

(1) 关于退货

示例：当买家收到东西不满意并提出退货时

问题 ：

Hello , seller , I don’t like the goods you send to me, can I return?

回答：

Yes , we accept return or exchange. Please send your item back to:

××，××××，20000 1, Shanghai , China

We will refund (excluding the postage) you via PayPal once I receive your parcel.

(2) 关于换货

示例 ：当买家要求换货时，如果你接受换货

问题 ：

Hello , seller , I don’t like the goods you send to me, can I barter?

回答：

Sure , you can send it back for exchange. Please send your item back to:

××，××××，200001, Shanghai , China

We will send you a new one after receiving you parcel. Please be awarethat you must bear the cost of return shipping and re-send shipping.

Thanks for your understanding and any other questions feel free to let me know.

(3) 、客户投诉产品质量有问题

示例 ：当买家收到货，发觉质量有问题

问题 ：

Hello , seller , I have received the goods you send to me, but I found that it is with a bad quality,

回答 ：

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure ever