摘要：做跨境电商的卖家有时候会遇到由于库存预算出现不足导致买家下单后无法发货，这个时候我们要如何与买家沟通才能降低损失呢？卖家们可以给买家发送一封邮件来让买家取消订单，

做跨境电商的卖家有时候会遇到由于库存预算出现不足导致买家下单后无法发货，这个时候我们要如何与买家沟通才能降低损失呢？卖家们可以给买家发送一封邮件来让买家取消订单，一定要注意态度和语气。主动取消订单对卖家来说是不利的，因此我们需要和买家好好沟通，降低损失。模板如下：

Hello {{ Buyer First Name }},

Thanks  for ordering our {{ Product Name }}!

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order. We will try our best to meet your needs.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

Sincerely,

Your name

最后，卖家可以在邮件内容中附上取消订单的链接，这样能够大大提升买家主动取消的可能。